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Crystal CMC / BI Suite Cannot Connect - BUSINESS CRITICAL

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Crystal CMC / Business Intelligence server -- Server Down.  Error messages in the Event Viewer indicate that Crystal SQL database is an invalid version, users unable to connect to InfoView.

 

We have rebooted the server itself as well as stopped and started ALL SQL services and the BI Suite Service.

 

This is a Business Critical issue.

 

Thank you.


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