Hi Raghu/saroj/Nitin,
Thank you so much for your prompt response and sorry for the delayed response.
The system was implemented in 2006. The flow of interface is below.
FTP-->BPM(Synch/Asynch bridge has been used)
BPM--->Proxy synchronous(data would go to CRM system via Proxy call)
Proxy--->BPM(Response from the CRM system)
BPM--->File(If the partners are existed then sales order would get create)
BPM-->Mail(if the partners are not exist mail would trigger to inform the Business that data is invalid).
Based on the customer account number in the file, it would check the relationship partners available or not in the CRM system. if the relationships are available in the CRM system, sales order would get created. otherwise the file should go to corresponding recipients mailbox to inform them the file is having Invalid Data(the relationship between account number and partner does not exist).
Now the Problem is we are getting invalid data from the CRM system(partners are not existing in the CRM system) but no mail is get triggering. I am not getting any clue. Please help me to get the solve the Issue.
Thanks,
Amit