What are the settings for the output type in NACE in the print tab?
Do you get a spool created when you print from VA03?
Does the document get printed at all?
If it prints, then check the smartform output settings and the print program, check also for user exit that changes the print parameters.
If it does not print and no spool generated on the same printer from other applications - check with the administrators.
If you get spools and printouts from VA03, but not from the program, check the print program logic if it is a z* development.